Contract Renewal Specialist

1 week ago

Sydney, New South Wales, Australia beBeeRenewal Full time $90,000 - $120,000

Contract Renewal Specialist Role

We are seeking a detail-driven professional to oversee the contract renewal process. This individual will analyze customer agreements, clarify renewal terms and exit clauses, and communicate them clearly to clients.

Responsibilities:

  • Review customer contracts to identify key renewal dates, terms, and termination clauses.
  • Keep renewal data organized and up-to-date in our systems.
  • Proactively communicate with customers about upcoming renewals and clearly explain their options.
  • Handle customer questions on contract terms and processes with accuracy and clarity.
  • Identify and escalate any contract disputes or discrepancies to appropriate teams.
  • Partner with legal and finance to ensure compliance with policies and regulations.
  • Help improve workflows for contract management and customer communication.
  • Maintain detailed records of all customer interactions and communications related to contract renewals.

Requirements:

  • 3+ years of experience in renewals or complaints, ideally in subscription-based environments.
  • Strong attention to detail and administrative skills, paired with an analytical mindset and excellent organizational and time management abilities.
  • Excellent communication skills—able to simplify complex terms for any audience.
  • Proficiency in CRM and contract management tools.
  • A customer-first attitude and a passion for building positive relationships.

Key Considerations:

This role requires strong analytical skills and the ability to effectively communicate complex information to clients. If you have a detail-oriented mindset and excellent communication skills, this may be the ideal role for you.

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