Patient Support Unit Coordinator

4 weeks ago


Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full time

About the Role

The Co-ordinator Patient Support Unit (PSU) is responsible for supporting and engaging with stakeholders to facilitate work from the PSU teams, to deliver rapid prioritisation and assessment of patients on planned surgery, and outpatient preparation lists across both Werribee Mercy Hospital (WMH) and Mercy Hospital for Women (MHW).

Key Responsibilities

  • Support and engage with stakeholders to facilitate work from the PSU teams.
  • Deliver rapid prioritisation and assessment of patients on planned surgery, and outpatient preparation lists.
  • Work closely with the Divisional Director Perioperative & Specialist Services to ensure effective coordination of PSU activities.

Requirements

  • Demonstrated experience in data systems to support timely reporting and governance.
  • Demonstrated experience in leading change.
  • Experience with managing projects within a healthcare service.
  • Experience interacting with patients and managing patient feedback.
  • Knowledge of administrative processes within the surgical and ambulatory services.
  • Ability to understand and describe business processes in the healthcare context.
  • Experience working within a multi-stakeholder environment, including the capacity to engage and influence at all levels.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply

To be considered for this role, please submit your application, including your resume and a cover letter, to [insert contact details].



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