Sales Coordinator

16 hours ago


Melbourne, Victoria, Australia Jb Hi-Fi Limited Full time
About the Role

The Sales Coordinator position is a key role within our team, responsible for providing exceptional customer service and supporting our sales operations. As a Sales Coordinator, you will be the first point of contact for our customers and clients, providing timely and accurate responses to their inquiries.

Key Responsibilities:

  • Provide exceptional customer service via phone and email
  • Process customer orders and enquiries within Service Level Agreements (SLAs)
  • Maintain order and case quantity across the month to meet Key Performance Indicators (KPIs)
  • Assist in the uptake of additional tasks as per business needs
  • Ensure backorders are maintained and supplier invoices are regularly followed up
  • Develop strong working relationships with internal stakeholders

About You

We are seeking a highly organized and detail-oriented individual with excellent customer service skills and experience working in administration or sales processing. You will possess a high degree of accuracy in data entry, strong interpersonal skills, and the ability to work in a team environment.

Preferred qualifications include experience with SalesForce and ServiceCloud, but this is not essential. If you are a motivated and self-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.

What We Offer

As a Sales Coordinator with Jb Hi-Fi Limited, you will have the opportunity to work with a dynamic and supportive team, with a focus on delivering exceptional customer service and supporting our sales operations. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within the company.

We are an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If you are interested in this exciting opportunity, please click apply and upload your CV. All applications are strictly confidential.


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