Customer Partnership Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeePartnership Full time $55,000 - $75,000
Customer Partnership Specialist Role

This role focuses on delivering exceptional customer experiences through proactive support, troubleshooting, and timely resolution of issues. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a keen eye for detail.

Main Responsibilities:
  • Serve as the primary point of contact for customer inquiries via email, phone, and social media channels
  • Troubleshoot complex issues, provide solutions, and keep customers informed of progress
  • Manage order updates, refunds, shipping delays, and courier follow-ups to ensure seamless customer experience
  • Nurture relationships with suppliers, coordinate onboarding, and facilitate smooth product shipments
  • Support corporate clients and warehouse teams with replacements, returns, and ad-hoc requests
  • Prepare packing briefs and oversee delivery schedules to meet customer expectations
  • Assist with reporting and general administrative tasks to maintain operational efficiency
Requirements:
  • 1-2+ years' experience in customer support, partnerships, or e-commerce environments
  • A clear and confident communicator with strong problem-solving abilities
  • Highly organized with a keen attention to detail
  • A genuine interest in working for a purpose-driven business
  • Experience with Gorgias and Shopify is desirable but not essential
What We Offer:
  • A dynamic work environment with a 1-day work-from-home option
  • The opportunity to work with a cutting-edge product and contribute to its growth
  • A chance to develop your skills and expertise in customer partnership management

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