Innovative ServiceNow Solutions Specialist
7 days ago
We are seeking a highly skilled and experienced Senior Consultant - ServiceNow to join our team in Melbourne, Australia.
This is a fantastic opportunity for an innovative professional to deliver cutting-edge solutions using ServiceNow platforms. As a Senior Consultant, you will work closely with our clients to understand their needs and provide tailored solutions that meet their expectations.
Responsibilities- Client Engagement: Participate in client workshops, requirement gathering, and provide solutions that align with customer needs.
- Solution Design: Assist with functional and technical design workshops, ensuring the design is based on both out-of-the-box functionality and custom requirements.
- Implementation: Oversee and support the implementation of ServiceNow solutions, adhering to best practices and project timelines.
- Technical Delivery: Contribute to the development, testing, and implementation of ServiceNow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
- Process Improvement: Contribute to the automation and process improvement efforts, including risk management and identifying the pros and cons of solutions.
- Mentoring: Mentor and support junior professionals, helping uplift their skills and capabilities.
- Certification: Pursue additional Certified Implementation Specialist (CIS) certifications within various ServiceNow product lines.
- Minimum of 4+ years of experience in ServiceNow design and development in a client-facing role environment.
- Hands-on experience with ServiceNow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
- Strong business acumen, problem-solving ability, and excellent communication skills.
- Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
- Experience with both Waterfall and Agile methodologies.
- Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM.
- IT Degree or relevant tertiary education in Computer Science.
- ServiceNow CSA and CIS ITSM.
- ITIL Foundation Certified.
- Additional ServiceNow certifications across the suite.
- Exposure to or general understanding of ServiceNow licensing.
We are a company that values diversity, equity, and inclusion, promoting a culture where everyone feels valued and empowered. Our commitment to these principles is reflected in our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion.
We offer competitive salaries and benefits, flexible working arrangements, and opportunities for career growth and development. If you are passionate about delivering innovative solutions and making a real impact, we encourage you to apply for this exciting opportunity.
Estimated salary: $120,000 - $150,000 per annum, depending on experience.
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