Client Support Specialist

1 week ago


Wolli Creek, Australia JB Hi-Fi Full time

About JB Hi-Fi

JB Hi-Fi is a leading technology solutions provider, offering a wide range of services and products to businesses and individuals.

About the Role

We are seeking a highly skilled and experienced Client Support Specialist to join our Insurance team. As a Client Support Specialist, you will be responsible for providing exceptional customer service to our insurance clients, ensuring that their needs are met and their expectations are exceeded.

Key Responsibilities

  • Liaise with insurance companies, insured customers, and JB Hi-Fi stores to resolve claims and provide support
  • Validate and quote consumer electrical products for insurance replacement
  • Handle inbound and outbound calls, responding to customer inquiries and resolving issues
  • Prepare orders and manage ongoing caseloads, ensuring timely and accurate processing
  • Meet key performance indicators (KPIs) and deadlines, in line with insurance company service level agreements

Requirements

  • Strong customer service skills, with a friendly, professional, and calm phone manner
  • High level of attention to detail, with ability to multitask and manage competing priorities
  • Strong desire to be proactive, with ability to work independently and as part of a team
  • Proficiency in time management and multi-tasking, with ability to meet deadlines and KPIs
  • Knowledge of consumer electronics and white goods, although not mandatory, is highly advantageous

About You

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service. If you have a strong customer service background, excellent communication skills, and a keen eye for detail, we would love to hear from you.


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