Client Support Specialist
1 week ago
About JB Hi-Fi
JB Hi-Fi is a leading technology solutions provider, offering a wide range of services and products to businesses and individuals.
About the Role
We are seeking a highly skilled and experienced Client Support Specialist to join our Insurance team. As a Client Support Specialist, you will be responsible for providing exceptional customer service to our insurance clients, ensuring that their needs are met and their expectations are exceeded.
Key Responsibilities
- Liaise with insurance companies, insured customers, and JB Hi-Fi stores to resolve claims and provide support
- Validate and quote consumer electrical products for insurance replacement
- Handle inbound and outbound calls, responding to customer inquiries and resolving issues
- Prepare orders and manage ongoing caseloads, ensuring timely and accurate processing
- Meet key performance indicators (KPIs) and deadlines, in line with insurance company service level agreements
Requirements
- Strong customer service skills, with a friendly, professional, and calm phone manner
- High level of attention to detail, with ability to multitask and manage competing priorities
- Strong desire to be proactive, with ability to work independently and as part of a team
- Proficiency in time management and multi-tasking, with ability to meet deadlines and KPIs
- Knowledge of consumer electronics and white goods, although not mandatory, is highly advantageous
About You
We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service. If you have a strong customer service background, excellent communication skills, and a keen eye for detail, we would love to hear from you.
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