Customer Experience Manager

6 days ago


KalgoorlieBoulder, Australia Coles Full time

About the Role

We're looking for a highly motivated Customer Experience Manager to lead the customer service department and front of store operations at Coles. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a safe and welcoming store environment.

Key Responsibilities:

  • Lead and develop a high-performing team to meet sales targets, cost control, and rostering requirements
  • Maintain excellent service standards, ensuring the checkout area is clean and safe for customers and team members
  • Drive a one-team culture that prioritizes team members' health, safety, and wellbeing
  • Be customer-obsessed, continually seeking to better understand our diverse customers to deliver outstanding shopping experiences

What We Offer:

  • Eligible team members receive 5% discount on all Coles supermarket and liquor purchases, with additional double discount periods throughout the year
  • Recognition and rewards through our digital platform 'mythanks'
  • Access to novated leasing for eligible team members
  • Paid parental leave for permanent team members

We're committed to creating a workplace that's safe, respectful, and inclusive for all team members. If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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