Customer Service Representative
1 month ago
Help us deliver exceptional customer experiences and make a real difference in the community.
About the OpportunityAs a Customer Service Representative with Australia Post, you'll play a vital role in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year, around one million customers walk into our offices, and it's our retail teams who ensure every experience is outstanding.
Key Responsibilities:- Perform customer sales and service transactions with precision and professionalism.
- Manage high-value transactions accurately, handling cash, cheques, credit cards, and EFTPOS.
- Conduct and process identity services transactions, including Australian Passport Interviews.
- Promote our products and services through up-selling, cross-selling, merchandising, and other promotional activities.
- Assist customers with mail lodgements and associated costs.
- Build rewarding relationships with customers by understanding their needs.
- Support administrative duties such as stocktaking and record maintenance.
You're a friendly, enthusiastic, and reliable individual who thrives in a team environment. With experience in customer service and/or cash handling, you're ready to put the customer at the centre of everything you do.
Requirements:- Fit to lift up to 16kgs of mail regularly and stand for your shift.
We offer a permanent part-time position with a guaranteed 25 hours per week, Monday to Friday, 9:00am - 2:00pm. Your annual salary will be $61,208, or an hourly rate of $31.93, plus 12% superannuation. Don't miss out on this exciting opportunity to join our team
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