Customer Service Team Lead

4 weeks ago


KalgoorlieBoulder, Australia Coles Full time

About the role

As a Customer Service Manager at Coles, you will be responsible for leading the customer service department and front of store operations. This includes managing the checkouts and customer service desk, ensuring the store is exceptionally presented, welcoming, and engaging for customers, team members, and the local community.

About you and your skills

  • Previous experience working in a fast-paced customer-facing environment
  • Proven leadership experience, with a focus on leading, coaching, and developing your team to meet sales targets, cost control, and rostering requirements
  • Ability to maintain excellent service standards, keeping the checkout area clean and safe for team members and customers
  • Capacity to drive a one-team culture that prioritizes team members' health, safety, and wellbeing
  • Customer obsession, with a focus on continually seeking to better understand diverse customers to provide an outstanding shopping experience

What's in it for you?

  • More cash staying in your pocket: Eligible team members receive a 5% discount on all year-round supermarket and liquor online and in-store purchases, with additional periods of double discount (10%) at various times throughout the year
  • Reward through recognition: Give and receive recognition linked to Coles values through the digital recognition platform 'mythanks', with points redeemable for exciting gifts and electronic gift cards from a range of retailers
  • Opportunities for learning and development: Coles offers various career development programs and job-specific training to satisfy your needs
  • Novated car leases: Eligible team members can access novated leasing for a new car
  • Investment in your future: Become a part-owner of the Coles Group through the annual team member share plan offer
  • Paid parental leave: Coles offers permanent team members paid parental leave to support work-life balance

About the recruitment process

Coles is committed to creating a workplace that is safe and respectful for all team members. We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities. We're happy to adjust our recruitment process to support candidates with disabilities.



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