Technical Support Specialist

2 weeks ago

Canberra, ACT, Australia beBeeSupport Full time $60,000 - $90,000

As a key member of our technical team, you will be responsible for delivering exceptional customer service and technical support to our organisation.

Key Responsibilities
  • Investigate and resolve complex issues by reviewing design and functional specification documentation and attempting to replicate in lower environments.
  • Collaborate with cross-functional teams to achieve timely resolutions, ensuring that all investigations are thoroughly documented.
  • Provide out-of-hours support to the contact centre and internal teams during critical system releases and hotfixes.
  • Maintain accurate and up-to-date records of remediation activities performed on organisational data.
  • Stay informed about upcoming system functionality to ensure seamless support and introduction.
  • Develop and maintain comprehensive service documentation, including templates, knowledge base articles, approval criteria, and usability guidelines.
Requirements
  • Proven experience working with Siebel CRM or similar platforms.
  • Previous helpdesk experience, preferably in a fast-paced environment.
  • Ability to obtain and maintain a Baseline Security Clearance.

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