
Support Services Advocate
4 days ago
**Job Opportunity**
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves disputes for the Victorian community, including renting, planning, and consumer disputes.
Our goal is to deliver an accessible service for all Victorians by transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
**About the role**
We're looking for a User Support and Service Officer to help users navigate our process and procedures.
You will work with people across the Victorian community, from self-represented litigants to regular VCAT users such as Real Estate Agents, Lawyers, and other professionals.
**What we are looking for**:
- Experience in providing customer service through various channels
- Specialist knowledge expertise - ability to learn and understand government legislation and explain it to users
- Able to demonstrate empathy and patience when interacting with people who may be in difficult circumstances
- Understanding of relevant VCAT legislation is highly desirable
- Strong verbal, written communication, and problem-solving skills
- Ability to work with limited supervision and adapt quickly to change
- A good listener - able to identify user needs and provide relevant information
- High level of resilience, remaining calm in high-pressure situations
- Experience in de-escalation and conflict resolution techniques
- Excellent data entry and attention to detail
**How to apply**
resume
a short cover letter
**Other information**
VCAT aims to create a workforce that reflects the community in which we live. We value diversity and encourage applications from underrepresented groups.
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