Customer Service Specialist

12 hours ago


Parramatta Park, Queensland, Australia St Full time
About Westpac

We strive to provide a work environment that values diversity, promotes collaboration, and offers numerous benefits.

Job Summary

A key role within the Mortgage Operations team has become available for an individual who is self-motivated, accountable, and possesses excellent communication skills.

Job Description

This Contractor position entails assisting internal and external stakeholders with loan documentation and verification. Ensuring all documents are accurately executed and free from discrepancies is also a crucial aspect of this role.

  • Support customers in their settlement process by providing exceptional customer service.
  • Assist in processing pre-settlement documents in a timely manner.
  • Cordinate with external parties to ensure settlements happen smoothly.

The successful candidate will be responsible for ensuring accuracy throughout the settlement process while working closely with the team to achieve company goals.

Required Skills and Qualifications

To excel in this role, the following experience and skills are required:

  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Balanced decision-making and adherence to regulations.
  • Experience in settlements or a similar role within the banking industry (desired).
Benefits

As a valued member of our team, you will enjoy:

  • Access to Employee Banking benefits, including special banking offers.
  • A supportive and inclusive workplace culture.
  • Opportunities for career growth and development.
Estimated Salary

The estimated salary for this position is $70,000-$90,000 per annum, based on location and experience.



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