Customer Solutions Specialist

12 hours ago


Parramatta Park, Queensland, Australia Pepper Financial Services Group Full time
About the Role

At Pepper Financial Services Group, we are seeking a highly skilled and experienced Customer Solutions Specialist to join our team based in Parramatta. This exciting opportunity will see you play a key role in ensuring the appropriate administration of disputes and providing an exceptional level of customer service.

The primary purpose of this role is to minimise risk to the organisation while maintaining high-quality customer service standards. As a specialist in dispute resolution, you will be responsible for:

  • Ensuring timely and accurate dispute administration, adhering to regulatory guidelines.
  • Providing excellent customer service through effective communication and issue resolution.
  • Collaborating with the Customer Resolutions team to identify areas for process improvement.
  • Reviewing and amending EDR letters as needed, ensuring accuracy and brand protection.

In return for your expertise, we offer a competitive salary of $65,000 - $80,000 per annum, depending on experience, plus a range of benefits including hybrid working arrangements, access to training programs, and opportunities for professional growth and development.



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