Customer Service Excellence Specialist

4 weeks ago


Townsville City Center, Queensland, Australia RACQ Full time

About the Role

RACQ is seeking a Customer Service Excellence Specialist to join our team in Townsville. As a key member of our team, you will be responsible for delivering exceptional customer service experiences for our members.

Key Responsibilities

  • Provide tailored solutions across a range of assistance, insurance and banking products and services
  • Create personalized interactions with customers to build meaningful relationships
  • Develop and implement strategies to enhance customer satisfaction and loyalty

What We Offer

  • Estimated salary: $32.35 per hour + super + penalty rates
  • A permanent full-time opportunity with a competitive remuneration package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment that encourages collaboration and innovation

About You

We are looking for an individual who is passionate about delivering exceptional customer service, has excellent communication and interpersonal skills, and is able to work effectively in a fast-paced environment.

You will be eager to learn, happy to deal with customers face-to-face and via phone, and have a can-do attitude. Strong written, verbal, and communication skills are essential for this role.

Why Join RACQ?

RACQ is committed to making a positive impact in our community and creating better outcomes for our employees and members. We offer a range of employee benefits, including financial benefits, discounts on products and services, and access to flexible working arrangements.



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