Customer Service Leadership Opportunity

4 weeks ago


Townsville City Center, Queensland, Australia Myer Full time

Lead a Team to Success

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As a Customer Service Manager at Myer Townsville, you will play a vital role in driving sales and leading teams to success. With a focus on delivering superior customer service, you will be responsible for championing our Customer First Strategy, managing day-to-day operations, and driving sales.

The ideal candidate will have previous experience as a retail manager or area manager, with strong people leadership skills and the ability to lead a team to achieve sales and meet KPIs. You will also have demonstrated ability to lead a team, empower and inspire them with a consistent focus on developing the next generation of Myer leaders.

Benefits include career development and progression opportunities, a great range of discounts and Myer Team Member exclusive offers, access to volunteer, parental and lifestyle leave, and Service Recognition and Inspirational People Awards.

We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve. If you are passionate about delivering exceptional customer service and leading a team to success, apply now.

About This Role:

  • Manage the daily activities of your team and business to drive financial performance
  • Optimise the productivity of the team by leveraging workforce management
  • Drive high performance, customer-focused service and selling culture through role modelling, communication, feedback, and recognition
  • Maximise the team's service and selling activities by effective management and delegation to minimise operational activities
  • Lead, empower, and inspire your team with a consistent focus on developing the next generation of Myer leaders
  • Maximise time spent on the selling floor to lead and manage the business, understand the customer, coach, and support the team, and embed new initiatives and ways of operating

About You:

  • Previous experience as a retail manager, area manager, or similar
  • People leadership skills with a 'hands-on' approach are essential
  • Demonstrated ability to lead a team to achieve sales and meet KPIs
  • Experience in performance management will be highly regarded
  • Superior customer service and selling skills
  • Strong retail, financial, and business acumen
  • Excellent time management skills with the ability to work independently on prioritising and meeting deadlines

Estimated Salary: $80,000 - $110,000 per year, depending on experience and qualifications.



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