Customer Experience Expert

9 hours ago


Melbourne, Victoria, Australia beBeeCustomerExperience Full time $90,000 - $120,000

Customer Experience Expert

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We are seeking an experienced professional to join our team as a Customer Experience Expert. In this role, you will be responsible for maintaining and enhancing our B2B Customer Portal.

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You will work closely with functional leaders, sales users, and our Business Services team to deliver exceptional customer experiences. Your responsibilities will include core administrative functions, training stakeholders, and identifying platform enhancements.

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Your key responsibilities will include:

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  • Maintain the operational side of the platform, including administrative functions, user account maintenance, and reporting.">
  • Support the broader B2B team to achieve commercial goals.">
  • Identify and launch future capability enhancements to meet evolving customer needs.">
  • Manage and monitor tracking for operations and performance reporting.">
  • Conduct UAT and PVT for routine updates and platform enhancements.">
  • Support incident resolution with stakeholders.">
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Requirements:

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An expert in Salesforce Commerce Cloud, you possess sound knowledge and experience in online/B2B, web platforms, and/or CMS, Google Analytics. You are also skilled in communication, stakeholder engagement, facilitation, and alignment.

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Why Asahi Beverages?

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We offer exciting opportunities for those ready to take on new challenges. Our Regional Hub is based in Melbourne, and we provide a supportive environment to help you grow professionally.



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