Customer Experience Expert

5 days ago

Melbourne, Victoria, Australia O'Brien Glass Industries Limited Full time

**Do you love providing customers with the best positive experience?**

**Have a bubbly and outgoing personality?**

**Then this is the position for you**

Our Customer Service Team is the first point of contact to our AutoGlass customers.

Our brand Braeside Branch are looking for an experience Customer Experience Expert to start ASAP and be able to hit the ground running
- Perm Part Time role
- 20-25hrs per week

**Days & Hours**:

- **
Monday**: 8am - 12pm
- ** Tuesday**: 11am - 3.pm
- ** Wednesday**: 8am - 12pm
- ** Thursday**: 1pm - 5pm
- ** Friday**: 1pm - 5pm

**About the Role**:

- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Explore customer needs and educate on our full scope of services
- Source suitable resolutions to customer concerns and follow up customer queries

**About You**:

- Be a passionate customer service expert, with previous retail and/or customer service experience
- Experience delivering a high level of customer service both face to face and over the telephone.
- Professional communication and presentation skills
- Excellent - Clear verbal and written communication skills
- ** Must have a current drivers licence**:

- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**Benefits**:

- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition program

As part of Belron, the world's leading glass specialists operating in 35 countries, O'Brien put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O'Brien is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien, get in touch.

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