Category Insights Analyst

2 weeks ago


Chadstone, Victoria, Australia Officeworks Full time
About the Role

As a Shopper and Category Insights Specialist at Officeworks, you will be responsible for understanding customer behavior and driving business growth. Your work will involve delving into customer shopping habits and preferences, translating data into actionable insights to optimize our offerings and enhance customer experience.

Key Responsibilities:
  • Conduct regular reviews and analyses of economic, market, industry, competitor, customer, and shopper trends.
  • Generate insights to inform Vision Planning, Category Plans, and Range Reviews, discovering new value areas.
  • Collaborate with the Customer and Commercial teams on priorities and plans.
  • Support broader Customer Insights functions, including NPS, research, and business planning/partnering.

About You

We are looking for an individual with experience in the following:
  • Proven business partnering experience
  • Demonstrated ability to design and model category metrics
  • Essential analytics experience within a category or shopper function
  • Significant experience working with industry data (such as Nielsen, IRI, Experian)
  • Minimum 7 years of data analysis, interpretation, and data visualization experience

Our Culture

Officeworks is an inclusive, diverse, and supportive environment. We offer flexible working arrangements, generous discounts, and ongoing training and development opportunities.

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