State Manager VIC/TAS
4 weeks ago
We are seeking a proactive and commercially driven Retail State Manager to play a critical role in maximising the profitability of our stores across Victoria and Tasmania in line with the company business objectives.
The successful candidate will be responsible for implementing service strategies, operational excellence, and strong store management development, reporting into our newly promoted National Retail Sales Manager.
This is an exciting opportunity to join our team and contribute to the revitalisation of our iconic products and the development of innovative ideas that have yet to be imagined.
Key Responsibilities- Achieve sales and KPIs in line with set targets.
- Develop and implement strategies that align to the business goals.
- Increase profitability by growing sales and managing costs effectively.
- Increase the commercial awareness and skill set at store level.
- Create a culture where store visual merchandising aligns with commercial objectives.
- Manage recruitment, induction and training requirements for all staff providing feedback, coaching, performance discussions and talent reviews as required.
- Foster a collaborative relationship with the National Sales Manager, DTC Operations Manager, DTC Learning and Experience Manager, Senior eCom and Digital Manager to align with business priorities, whilst communicating these to store teams.
- Utilize tools including the dashboard to implement stock processes that support accuracy at store level, thereby increasing profitability and sales opportunities.
- Champion a culture that demonstrates a genuine passion for and actively promotes TBS values.
Experience:
- Retail Operator
- Innovator
- Strategist
- Entrepreneur
- Integrator
- People Developer
Competencies required:
Master Retail Fundamentals
- Stays up to date with market, customer behaviour and competitor activity
- Builds on categories and shopper insights
- Adopts a customer first approach to decisions
- Leverages business drivers
- Pursues financial optimisation and profitability
Develop Business Operations
- Adapts brand strategy
- Ensures compliance and operational efficiencies
Enhance Selling & Customer Experience
- Creates accountability within store network for customer service
- Enacts a commercial approach to merchandising
- Creates a loyal customer culture
Foster Retail Development
- Implements optimal roster efficiencies
- Manages Store management and Beauty Advisor staffing and relationships
- Trains and coaches on selling and service
- Collaborates across functions
- Demonstrates a flexible and dynamic approach to interpersonal relationships
Leadership, Collaborative Skills, Personal Conduct, Commerciality, Purpose
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