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Foreign Exchange Trading Support Specialist

1 month ago

Sydney, New South Wales, Australia EBR Full time
Job Summary

We are seeking a skilled and knowledgeable Foreign Exchange Trading Support Specialist to join our dynamic team at EBR. As a key member of our support team, you will provide exceptional customer service, ensuring that clients receive timely and accurate assistance with their trading needs.

About the Role

This is a shifting schedule position, requiring flexibility and adaptability. You will be responsible for managing client inquiries through various channels, including live chat, email, and phone. Your excellent communication skills, both written and verbal, will enable you to effectively resolve issues and provide tailored support to our clients.

Responsibilities
  • Manage client inquiries and respond to requests in a timely and professional manner.
  • Process client deposits and withdrawals efficiently, ensuring seamless transactions.
  • Provide training to new team members on our account opening processes, MT4 platform, and MetaQuotes suite of apps.
  • Answer inbound phone calls and direct queries correctly, utilizing your problem-solving skills to resolve complex issues.
Requirements

To succeed in this role, you will need:

  • A polished phone manner and excellent verbal and written communication skills.
  • A hardworking attitude and ability to work autonomously.
  • An understanding of financial markets, specifically forex and CFD trading.
  • Familiarity with the MT4 platform and entire MetaQuotes suite of apps.
  • The ability to speak multiple languages is highly regarded.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary of $60,000 - $80,000 per annum, based on experience.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including health insurance and paid time off.
About EBR

EBR is a fast-growing and reputable financial services company dedicated to providing exceptional customer service and innovative solutions to the Forex industry. We are committed to fostering a collaborative and inclusive work environment that encourages growth and development.