Patient Services Officer

3 weeks ago


Frankston, Australia GenesisCare Full time
About the Role

We are seeking an experienced Medical Receptionist to join our team at GenesisCare. As a key member of our administrative team, you will be responsible for providing exceptional patient care and customer service in a fast-paced environment.

Key Responsibilities
  • Provide excellent patient care and customer service, ensuring a positive experience for all patients and visitors.
  • Work efficiently in a dynamic administrative role, prioritizing tasks and managing competing demands.
  • Act as the first point of contact for patients, responding to inquiries and resolving issues in a professional and courteous manner.
  • Manage patient records, filing, and data entry with accuracy and attention to detail.
  • Collaborate with the team to ensure seamless clinic operations and efficient processes.
Requirements
  • Proven experience in a medical reception or administrative role, with a strong focus on customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external stakeholders.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage competing demands.
  • Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
About GenesisCare

GenesisCare is a leading healthcare provider, dedicated to delivering exceptional patient care and outcomes. As a member of our team, you will have the opportunity to work with a passionate and progressive team of healthcare professionals, united by a common purpose: to design care experiences that deliver the best possible life outcomes.



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