Patient Services Officer

4 weeks ago


Frankston, Australia GenesisCare Full time

At GenesisCare, we're seeking a highly skilled and experienced Medical Receptionist to join our team in a fast-paced administrative role. As the first point of contact for patients, you will provide exceptional customer service, ensuring a seamless experience for our patients and their families.

Key Responsibilities:

  • Manage patient bookings and confirmations, ensuring accurate and timely processing.
  • Process patient billing and receipting, maintaining accurate records and adhering to Medicare funding mechanisms.
  • Provide administrative support to the clinical team, ensuring efficient clinic operations.
  • Manage patient records and filing, maintaining confidentiality and adhering to data protection policies.
  • Develop and maintain strong relationships with internal and external stakeholders, ensuring effective communication and collaboration.

Requirements:

  • Proven experience in a medical reception or administrative role, with a strong focus on customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
  • Knowledge of patient billing systems and Medicare funding mechanisms, with the ability to apply this knowledge in a fast-paced environment.
  • Exceptional phone manner and ability to handle high volumes of patient inquiries.

About GenesisCare:

GenesisCare is a progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. As a Medical Receptionist at GenesisCare, you will be part of a dynamic team that is committed to delivering exceptional patient care and service.



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