Patient Services Officer
4 weeks ago
At GenesisCare, we're seeking a highly skilled and experienced Medical Receptionist to join our team in a fast-paced administrative role. As the first point of contact for patients, you will provide exceptional customer service, ensuring a seamless experience for our patients and their families.
Key Responsibilities:
- Manage patient bookings and confirmations, ensuring accurate and timely processing.
- Process patient billing and receipting, maintaining accurate records and adhering to Medicare funding mechanisms.
- Provide administrative support to the clinical team, ensuring efficient clinic operations.
- Manage patient records and filing, maintaining confidentiality and adhering to data protection policies.
- Develop and maintain strong relationships with internal and external stakeholders, ensuring effective communication and collaboration.
Requirements:
- Proven experience in a medical reception or administrative role, with a strong focus on customer service.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
- Knowledge of patient billing systems and Medicare funding mechanisms, with the ability to apply this knowledge in a fast-paced environment.
- Exceptional phone manner and ability to handle high volumes of patient inquiries.
About GenesisCare:
GenesisCare is a progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. As a Medical Receptionist at GenesisCare, you will be part of a dynamic team that is committed to delivering exceptional patient care and service.
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