Customer Service Representative
2 weeks ago
Bosch is seeking a highly motivated and enthusiastic Undergraduate Customer Service Student to join our Mobility Aftermarket division on a Full-Time basis for 12-months commencing October 2024 based at our Clayton Headquarters.
You will gain valuable experience and knowledge as an integral part of our Mobility Aftermarket team. Some of the tasks that you will undertake with us include:
- Assisting in driving customer service excellence in AO (Australia & Oceania) through the implementation and refinement of regional standardised process for the MA (Mobility Aftermarket) AO business.
- Supporting and driving continuous improvement through data analytics, monitoring of KPI's, and development of effective measures to improve Customer Service Level.
- Building sufficient knowledge of Customer Service Order to Cash (O2C), Supply Chain and Procure To Pay (P2P) process to provide operational support to the MA-AO team.
- Providing support for the MA-AO team, resolving issues by closely working with central functions, Management and Shared Service colleagues.
- Conducting value stream workshops with indirect areas to identify areas for improvement and document target processes.
- Providing administrative support to the team
You will find opportunities to develop your expertise and broaden your tertiary studies. A strong support network will smooth your entry into working life: your supervisor and other team members will be there to help you succeed
Requirements
You will have excellent attention to detail, have the ability to prioritise tasks to meet tight deadlines, work well with teams and have excellent organisational, interpersonal and communication skills.
To be considered for our Student Program, you are required to meet the following criteria:
- Be currently enrolled in and completed units towards an Undergraduate degree in Business Administration, Supply Chain Management, or a related field
- Proficiency in Microsoft Office (Excel, PowerPoint, and Word) with strong attention to detail
- Results-oriented approach and a drive to achieve outcomes.
- Time management and experience working in a team environment highly desirable.
- Ability to identify opportunities and articulate reasons for process improvement
- Familiarity with SAP (SD module), Power BI, or similar tools is desirable.
- Previous experience in customer service or process improvement roles is beneficial.
Benefits
As a values-based organisation, we foster and engage a high-performing culture, and value and promote a diverse workforce, supporting equal opportunities for all of our employees. Bosch provides students with an excellent opportunity to learn and develop skills while working in a professional environment of a large, progressive multinational organisation, championing quality and innovation.
As an employer, we offer you:
- A diverse and broad student placement
- Excellent training and development opportunities to complement your tertiary studies
- Attractive remuneration and conditions
- A staff discount on company products
- On site car parking
- An internal network of students, to support your placement and learning
- Access to an Employee Volunteering Program
Application
We are committed to building a sustainable, inclusive, and diverse workforce in all its forms. We value diversity in our organisation and in our recruitment activities and believe that every voice adds value. We actively pursue a recruiting strategy that works towards eliminating unconscious bias.
If this role interests you and you are excited to work with Bosch, send in your application and include your Cover Letter, Resume and Academic Transcript in one single document (PDF or Word) outlining how you meet the requirements of the position.
Please note: You need to be an Australian citizen or hold appropriate Australian work rights to apply for this role.
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