Customer Service Representative

2 months ago

Clayton South, Victoria, Australia Bosch Full time
{"title": "Customer Service Representative", "content": "Job Description

Bosch is seeking a highly motivated and enthusiastic Undergraduate Customer Services Student to join our Mobility Aftermarket division on a Full-Time basis. As an integral part of our team, you will gain valuable experience and knowledge in customer service excellence, process improvement, and data analytics.

Some of the key responsibilities include:

  • Assisting in driving customer service excellence through the implementation and refinement of regional standardised processes.
  • Supporting and driving continuous improvement through data analytics, monitoring of KPIs, and development of effective measures to improve Customer Service Level.
  • Building sufficient knowledge of Customer Service Order to Cash (O2C), Supply Chain and Procure To Pay (P2P) process to provide operational support to the MA-AO team.
  • Providing support for the MA-AO team, resolving issues by closely working with central functions, Management and Shared Service colleagues.
  • Conducting value stream workshops with indirect areas to identify areas for improvement and document target processes.

You will have the opportunity to develop your expertise and broaden your tertiary studies in a professional environment. A strong support network will smooth your entry into working life, with your supervisor and other team members available to help you succeed.

Qualifications

To be considered for this role, you must meet the following criteria:

  • Be currently enrolled in and completed units towards an Undergraduate degree in Business Administration, Supply Chain Management, or a related field.
  • Proficiency in Microsoft Office (Excel, PowerPoint, and Word) with strong attention to detail.
  • Results-oriented approach and a drive to achieve outcomes.
  • Time management and experience working in a team environment highly desirable.
  • Ability to identify opportunities and articulate reasons for process improvement.
  • Familiarity with SAP (SD module), Power BI, or similar tools is desirable.
  • Previous experience in customer service or process improvement roles is beneficial.

Additional Information

Bosch is a values-based organisation that fosters and engages a high-performing culture, valuing and promoting a diverse workforce. We offer students an excellent opportunity to learn and develop skills while working in a professional environment of a large, progressive multinational organisation.

As an employer, we offer:

  • A diverse and broad student placement.
  • Excellent training and development opportunities to complement your tertiary studies.
  • Attractive remuneration and conditions.
  • A staff discount on company products.
  • On-site car parking.
  • An internal network of students, to support your placement and learning.
  • Access to an Employee Volunteering Program.

We are committed to building a sustainable, inclusive, and diverse workforce in all its forms. We value diversity in our organisation and in our recruitment activities and believe that every voice adds value. We actively pursue a recruiting strategy that works towards eliminating unconscious bias.

If this role interests you, please send in your application and include your Cover Letter, Resume, and Academic Transcript in one single document (PDF or Word) outlining how you meet the requirements of the position.

Please note: You need to be an Australian citizen or hold appropriate Australian work rights to apply for this role.

", "lang_code": "en-US"}

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