Client Service Specialist

2 days ago

City of Parramatta Council, Australia beBeeService Full time $84,659 - $92,901

Customer Service Representative Role

About the Position

This role involves providing exceptional customer service and support to clients across multiple locations and applications.

Key Responsibilities

  • Respond to customer inquiries and requests regarding shared services products and services;
  • Promote and support self-service functionality for clients;
  • Follow established procedures, processes, and log incidents and requests using existing customer management tools;
  • Deliver a positive customer experience by researching and analyzing information to provide recommendations based on relevant evidence;
  • Contribute to process improvement and knowledge base development.

Requirements and Qualifications

To succeed in this position, you will need to demonstrate strong skills in:

  • Processing transactional tasks such as updating records, checking details, or submitting requests;
  • Providing customer-centric service support to clients in a medium to large client services environment;
  • Maintaining current knowledge of procedures in multiple systems and learning new applications and processes as required.

Benefits and Opportunities

This role offers a unique opportunity to develop your skills and expertise in customer service and support, while contributing to the delivery of high-quality shared services to our customers.

What We Are Looking For

We are seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service and support to clients.

  • Client Solution Specialist

    7 hours ago

    City of Parramatta Council, Australia SS&C Technologies Full time

    OverviewJoin to apply for the Client Solution Specialist role at SS&C Technologies.SS&C Technologies is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut, with 27,000+ employees in 35 countries. About 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and technology.Why...

  • Senior Client Services Manager

    3 weeks ago

    City of Parramatta Council, Australia LHP Partners Chartered Accountants Full time

    3 days ago Be among the first 25 applicantsDirect message the job poster from LHP Partners Chartered AccountantsSenior Client Services Manager – Chartered Accounting FirmCentral Parramatta CBD location (Hybrid work available)Are you an experienced client services leader looking to join a progressive, high-performing accounting firm?Salary:$100K–$120K +...

  • Client Service Officer

    2 weeks ago

    City Of Parramatta Council, Australia NSW Department Of Communities And Justice Full time

    Join to apply for the Client Service Officer | Western Sydney role at NSW Department of Communities and Justice1 day ago Be among the first 25 applicants Join to apply for the Client Service Officer | Western Sydney role at NSW Department of Communities and Justice Get AI-powered advice on this job and more exclusive features.Location: Parramatta, Blacktown,...

  • Client Service Officer

    3 weeks ago

    City of Parramatta Council, Australia NSW Department of Communities and Justice Full time

    Join to apply for the Client Service Officer | Western Sydney role at NSW Department of Communities and Justice1 day ago Be among the first 25 applicantsJoin to apply for the Client Service Officer | Western Sydney role at NSW Department of Communities and JusticeGet AI-powered advice on this job and more exclusive features.Location: Parramatta, Blacktown,...

  • Client Service Officer

    2 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $35 p/h + super - 3 Month Contract - Parramatta **Client Service Officer | 3 Month Contract | $38.67 p/h Inc. Super** - **$35 p/h + Super**: - **3 month contract**: - **Parramatta** **About the Company** This is an exciting opportunity for a Client Service Officer to join a NSW Government Organisation based in Parramatta on a 3 month contract. In this...

  • Client Relations Specialist

    22 hours ago

    Parramatta, Australia Supercare Solutions Pty Ltd Full time

    **About Us** Join our dynamic team at SuperCare, an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives....

  • Service Support Specialist

    3 days ago

    City of Parramatta Council, Australia beBeeCustomerSupport Full time

    Our Team is looking for a skilled Service Support Specialist to join our team!About the Job:We are seeking an experienced professional to provide Tier 1 support and advice to users across multiple locations and applications, ensuring the delivery of high-quality shared services in accordance with Service Partnership Agreements (SPAs) to promote a...

  • Client Engagement Specialist

    3 days ago

    Wollongong City Council, Australia beBeeClient Full time

    Job Title: Client Engagement SpecialistThe Client Engagement Specialist will play a key role in providing exceptional customer service and engagement to clients across various channels. This includes phone, web chat, email, paper, and online portals to assist clients with their taxation, superannuation, and registration obligations.The ideal candidate will...

  • Client Support Specialist

    3 days ago

    Wollongong City Council, Australia beBeeClientSupport Full time

    Job Title: Client Support SpecialistWe are seeking highly motivated and client-focused individuals to join our team as Client Support Specialists. In this role, you will be responsible for assisting clients through various channels, including phone, email, and online portals, to help them meet their taxation and superannuation obligations.About the Role:This...

  • Senior Client Executive

    4 weeks ago

    City of Parramatta Council, Australia Aon Hewitt Full time

    Senior Client ExecutiveOpen on locations. Work from Parramatta in Sydney, Brisbane or Melbourne.Come and join our specialist Entertainment practice during our exciting time of growth and expansion. Can you bring commercial insurance experience using binders for public liability, event cancellation and equipment to a key, client-facing role?The role will be...