Client Relations Specialist

**About Us**

Join our dynamic team at SuperCare, an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives. We pride ourselves on delivering exceptional customer service and building strong relationships with our clients. With offices in Sydney and Canberra, we are strategically positioned to serve clients Australia-wide.

Being the pioneer and industry leader, we continuously find ways to serve our clients better. As we grow, we're seeking a highly skilled and experienced Client Relations Specialist to join us in delivering unparalleled support to our valued clients.

If you are passionate about making a meaningful impact and thrive in a collaborative, innovative setting, please submit your resume through this platform. We look forward to meeting you

**The Role**

The Client Relations Specialist plays a crucial role in ensuring a high level of Client Engagement & Retention while effectively managing the Client Training/Onboarding as part of the exceptional Client Experience that is consistent with the SuperCare brand.

What you need to know about the role:

- This is a permanent full-time position, with fixed Monday - Friday, 9 am - 5 pm working hours
- This role is client-facing and will be required to be on Zoom with our newly partnered Clinics, training and nurturing the relationship
- You will serve as the primary point of contact for escalated client inquiries and issues
- Perform various administrative tasks related to Onboarding a new partnered Client
- $60,000 + Super

**About You**
- You are passionate about customer service.
- You love problem-solving and coming up with solutions.
- You can multitask and manage time effectively without compromising service.
- You love teamwork and collaborating with others.
- You have a love for learning new things.

**Preferred Qualifications**
- Functional Skills: Business Acumen, Sales, Presentation, Training, Consulting, Customer Service/Building & Managing Relationships
- Technology Skills: Zoom, Google Suite, Slack, CRM/Salesforce
- 2 years experience in a customer service role or equivalent role, with a demonstrated track record of handling escalated issues effectively.

**Responsibilities**

The responsibilities include, but not limited to:

- Directly manage a portfolio of key client accounts by providing a dedicated service designed to strengthen client relationships. Serve as the primary point of contact. Conduct Zoom meetings with clients.
- Conduct the onboarding and training of clients to ensure seamless and efficient operations. Guide clients on our online service offerings. Refine onboarding processes for new clients, showcasing SuperCare’s dedication to prompt service. Ensure new clients are integrated into the SuperCare community with a seamless and positive onboarding experience.
- Respond to all concerns of the assigned clients to ensure an engaging Client Experience. Act as an escalation point.
- Track monthly Client Analytics as a basis for continuous improvement. Recommend strategy on how to increase positive feedback.
- Support the Sales & Marketing campaigns.
- Perform Knowledge Management functions, including updating and maintaining accurate records in the CRM.
- Collaborate with the team to continuously optimize online processes and workflows.
- Perform various administrative tasks related to the online service.

Pay: $55,000.00 - $60,000.00 per year

Schedule:

- Morning shift

**Experience**:

- Customer relationship management: 1 year (preferred)

Work Location: In person