Client Solution Specialist

3 weeks ago

City of Parramatta Council, Australia SS&C Technologies Full time
Overview

Join to apply for the Client Solution Specialist role at SS&C Technologies.

SS&C Technologies is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut, with 27,000+ employees in 35 countries. About 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and technology.

Why You Will Love It Here
  • Flexibility: Hybrid Work Model
  • Your Future: Income Protection Insurance
  • Work/Life Balance: Flexible Time Off
  • Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
  • Training: Hands-On, Team-Customised, including SS&C University
  • Extra Perks: Discounts on fitness clubs, travel and more
What You Will Get To Do

We're looking for 26 passionate, client-focused individuals to join our team as Client Solutions Specialists. In this key contact centre role, you'll be the first point of contact for our clients and financial advisers, delivering outstanding service via phone, email, and web chat. You'll assist with enquiries related to superannuation, insurance, investments, and pensions, helping our clients navigate their financial journey with confidence and care.

  • Handle inbound calls and emails from clients and financial advisers
  • Provide accurate information and support across superannuation, insurance, investments, and pensions
  • Address enquiries and resolve issues in an efficient and professional manner
  • Maintain accurate and up-to-date records of all client interactions
  • Collaborate with a diverse team to meet and exceed performance targets
  • Uphold the company's values and ensure high service standards in every interaction
What You Will Bring
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and a genuine passion for helping others
  • Positive attitude with a commitment to delivering exceptional service
  • Willingness to learn and adapt to new information, systems, and processes
  • Availability to work a rotating roster between 8 am and 8 pm, Monday to Friday
  • Comfortable working in a hybrid model (minimum 2 days in the office per week, with flexibility to do more)
  • Office locations: Docklands (VIC), Parramatta (NSW), Wollongong (NSW), Brisbane (QLD) and Hobart (TAS)
  • Must be available to start in October 2025
  • No prior financial services experience required — comprehensive training provided
  • A background or interest in superannuation, insurance, investments, and pensions

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

To apply, please apply directly with us through our Careers page on our corporate website at

Employment type
  • Full-time
Seniority level
  • Entry level
Job function
  • Consulting, Information Technology, and Sales
Industries
  • Software Development
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