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Client Experience Associate

2 months ago


Melbourne, Victoria, Australia FNZ Group Full time
{"title": "Client Experience Associate", "description": "Job Summary

As a Client Experience Associate at FNZ Group, you will play a pivotal role as the primary point of contact for our valued clients. Your responsibilities will include educating clients on products and services, responding to incoming communication, and ensuring all queries and requests are actioned to a set standard of service levels.

Key Responsibilities
  • Deliver exceptional client service and support to clients across various channels.
  • Collaborate with different business units to achieve desired outcomes for clients.
  • Work closely with clients to resolve their queries, provide information, and guide them through their financial needs.
  • Meet Key Performance Indicators (KPIs) and maintain high-quality performance metrics.
Requirements
  • Minimum 2 years' experience in a client-facing role.
  • Strong attention to detail and excellent organizational skills.
  • Good communication and problem-solving skills.
  • Ability to work under pressure and prioritize tasks.
What We Offer
  • A competitive salary and excellent benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates.

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