Operations Training and Development Lead

3 weeks ago


Hensley Park, Australia Amazon Commercial Services Pty Ltd Full time

About the Role

As a Learning and Performance Manager with Amazon Commercial Services Pty Ltd, you will play a vital role in driving site performance and leading the Training and Learning & Development space at our Horsley Park location in Sydney.

This is a permanent position that comes with visibility and potential to support network initiatives, making it an excellent opportunity for those who thrive in fast-paced environments.

The ideal candidate will have a customer-centric mindset, strong problem-solving skills, and the ability to influence without authority.

Key Responsibilities

  • Be a trusted partner with operations teams, support functions, and Learning departments to ensure high standards of safety, quality, productivity, and customer experience.
  • Create, manage, and implement standardized training programs ensuring consistent implementation, tracking, and recording.
  • Track and communicate Learning progress at a local and network level.
  • Lead a team of Training Coordinators, including their development and performance.
  • Oversee the Forklift Verification Programme and ensure documentation compliance and updates.
  • Analyse data to suggest improvements for training and operations and drive continuous improvement activities.

Requirements

  • Degree in a related discipline (Business, Human Resources, etc.).
  • Demonstrated experience in coaching and development of employees.
  • Prior experience working with and delivering training and information to employees.
  • Strong analytical skills and ability to interpret data.
  • Ability to work at pace and with ambiguity.
  • Effective time management skills with the ability to prioritize and work to tight deadlines.
  • Strong communication skills across all levels of the organization.
  • Experience developing and implementing department goals and strategies based on organizational strategies.

Estimated Salary: AU$120,000 - AU$180,000 per annum.

Note: The salary range provided is an estimate based on industry standards and may vary depending on factors such as location, experience, and qualifications.

We offer: A dynamic and growing environment, opportunities for professional growth and development, and a chance to be part of one of the fastest-growing businesses in Australia.

Acknowledgement of Country: We acknowledge the Traditional Custodians of the land throughout Australia and extend respect to their elders past and present.



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