Customer Service Delivery Specialist

6 days ago


East Ballina, New South Wales, Australia Coles Full time

Coles Supermarkets operates more than 800 stores across Australia, connecting team members in various roles to provide excellent customer experiences.

We offer a fun and fast-paced work environment where you'll gain valuable skills and experiences that set you up for a long-term career with Coles Group and beyond.

About the Role

As a Customer Service Agent (CSA), you will be responsible for delivering customer orders safely and efficiently, navigating local neighbourhoods during the day or night. You'll also assist with picking and packing orders to the highest standard.

About You and Your Skills

  • A commitment to providing exceptional customer service by working with enthusiasm, energy, and pace
  • An Unrestricted Australian Drivers Licence and a safe driving record (you'll need to undergo both a police history check and driving history check)
  • The confidence to drive safely through busy streets, suburban roads, and regional areas
  • To be active – as well as driving, you'll be on your feet, lifting, and carrying groceries from the van to delivery points (there could be stairs)
  • Availability to work flexible hours across our store trading days, including early mornings, evenings, and weekends (generally shifts run from 5am-1pm and 1pm-11pm)

About Us

We value diversity and inclusion in our workplace, encouraging applications from people of all ages, cultures, abilities, sexual orientation, and gender identities. We're committed to creating a safe and respectful work environment for our team.

We estimate the salary range for this role to be around $60,000 - $80,000 per year, depending on location and experience. Benefits include flexible work arrangements, additional leave entitlements, and parental leave provisions.



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