Financial Markets Trainee

2 weeks ago

Melbourne, Victoria, Australia IG Group Full time
About IG Group

At IG Group, we're a global, FTSE-listed company that's all about helping ambitious people achieve financial freedom. With a collection of progressive fintech brands, we're dedicated to innovation and excellence in online trading and investing.

Role Overview

As a Trainee in our Trading Services team, you'll be supporting our global client base with world-class support. You'll be the face of our brand, providing exceptional customer service and helping clients navigate the world of financial markets.

Key Responsibilities

* Utilise our cutting-edge cloud-based contact centre to provide trade and admin support to clients across phone, email, and web chat
* Champion the client experience and bring it to the forefront
* Gain a strong understanding of various financial instruments, including stocks, options, futures, FX, cryptocurrencies, bonds, and commodities
* Gain a strong understanding of financial markets, stock exchanges, and macro-economic events
* Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance, and investigations
* Provide an execution-only phone dealing service (following relevant training)
* Answer client queries and cross-sell our products and platforms
* Participate in daily morning market calls, resolving trade disputes, and contributing to local and international projects

What You'll Need

To succeed in this role, you'll need a genuine interest in working in financial markets, along with motivation levels that match your aptitude for numbers and attention to detail. You'll also need:

* A continuous improvement mindset
* Drive and ambition for a favorable client outcome
* The ability to drive change and deliver meaningful impact across processes, people, and technology
* An interest in client services and a willingness to work with clients
* A degree-level education, finance-related preferred
* Fluency in English (written and spoken)
* Excellent interpersonal and communication skills
* The ability to work well under pressure
* A logical and analytical approach to problem-solving
* Confident use of basic maths skills, particularly mental arithmetic

What We Offer

At IG Group, we're all about recognizing talent and making sure our employees can still have a life – at work and outside of it. We offer a range of benefits, including performance-based incentives, flexible working hours, and career-focused technical and leadership training. We're also committed to diversity, flexibility, and close connection, and we welcome people from various walks of life to join our team.

How to Apply

If you're keen to connect with our values and lead the charge on innovation, we'd love to hear from you. Please submit your application, and we'll be in touch soon.

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