Critical Environment Operations Manager
7 days ago
Position Overview
Aligned with our core values, we are dedicated to fostering an inclusive workplace that enhances our culture daily, and we seek a Critical Environment Operations Manager.
Microsoft's Cloud Operations & Innovation (CO+I) serves as the backbone of our cloud services. In the role of CO+I Critical Environment Operations Manager, you will play a vital part in delivering the essential infrastructure and foundational technologies that support Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is committed to the personal and professional growth of all employees, offering training and development opportunities such as Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications.
Our infrastructure consists of a vast global network of over 200 data centers across 32 countries, housing millions of servers. This foundation is maintained by a team of experts dedicated to supporting services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With a strong emphasis on environmental sustainability and optimization, we continually adapt our data center design and operations to meet the evolving business demands that position Microsoft as a leading cloud provider.
Microsoft's mission is to empower every individual and organization on the planet to achieve more. As part of our team, we unite with a growth mindset, innovate to empower others, and collaborate to achieve our shared objectives. Each day, we build upon our values of respect, integrity, and accountability to foster a culture of inclusion where everyone can thrive.
Key Responsibilities
Team Leadership
- Drive success through empowerment and accountability by exemplifying, mentoring, and supporting.
- Exemplify - Live our culture; embody our values; practice our leadership principles.
- Mentor - Define team goals and outcomes; facilitate success across boundaries; assist the team in adapting and learning.
- Support - Attract and retain exceptional talent; understand each individual's strengths and aspirations; invest in the development of others.
Operations Management
- Act as an operations specialist in one or more key operational areas (e.g., electrical, mechanical, controls, generators) and independently manage advanced tasks.
- Supervise and guide the team in inspecting critical environment-related facility equipment (e.g., controls, HVAC, mechanical systems), and regularly assess the building and grounds for unsafe or abnormal conditions to identify and analyze trends.
- Monitor maintenance and operations performance using telemetry, control systems, and other platforms, and be able to identify all alarms.
- Utilize an internal computerized maintenance management system (CMMS) to track all equipment assets, complete maintenance work orders, and generate reports to identify outstanding and ongoing tasks.
- Respond swiftly and lead an onsite incident response team for all abnormal conditions affecting operations, coordinating with other critical facilities professionals to implement corrective actions.
- Enhance, develop, or adhere to existing emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents.
- Collect necessary information and create incident timelines/data, root-cause analyses, and/or action items following any abnormal conditions.
Maintenance Oversight
- Guide, oversee, and execute various maintenance types (e.g., planned, predictive, corrective) and repairs according to methods of procedure (MOPs) and standard operating procedures (SOPs) for one or more disciplines and types of equipment (e.g., electrical, mechanical, cooling systems), escalating issues when necessary.
- Serve as a subject matter expert for specific equipment types, overseeing daily tasks and troubleshooting within their area of expertise.
- Provide or assign team members to escort third-party contractors, vendors, and service providers on-site for all severity leveled procedures. Coordinate and schedule supplier/vendor activities and recognize when to halt supplier work to address potential concerns.
- Participate in initiating third-party work (e.g., ensuring systems are properly energized/de-energized), ensuring that work is conducted safely in accordance with standard practices, procedures, and applicable regulations.
- Advise junior colleagues on inspection and supervision matters.
- Offer consultation to lower-level colleagues in troubleshooting systems and resolving issues.
Safety and Security Culture
- Understand, adhere to, and coach the team on safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes to perform work safely, reliably, and in accordance with applicable regulations.
- Proactively ensure compliance with safety and security requirements for oneself and others.
- Maintain safe working conditions and promptly escalate any observed unsafe conditions.
- Assess and identify necessary resources and equipment to support environmental health and safety (EH&S) objectives.
- Participate in required meetings, training sessions, and necessary handoffs.
Additional Responsibilities
- Embody our culture and values in all aspects of work.
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