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Critical Infrastructure Technician
2 months ago
Overview
As a Critical Environment Technician (CET) within Microsoft's Cloud Operations & Innovation (CO+I) division, your role will be pivotal in sustaining the essential infrastructure that ensures our Datacenters operate seamlessly. This includes tasks such as collaborating with suppliers and vendors, identifying safe and unsafe work conditions, possessing a practical understanding of critical environment machinery, conducting various maintenance activities, and responding to onsite incidents while liaising with other critical facilities experts. You will also utilize telemetry and other platforms to oversee equipment performance and operations.
The Cloud Operations & Innovation ( CO+I) team is the backbone of our cloud services. As a CO+I Critical Environment Technician, you will play a crucial role in delivering the foundational technologies and core infrastructure for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our team is dedicated to the personal and professional growth of all employees, offering training and opportunities such as Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications.
Our infrastructure consists of a vast global network of over 200 datacenters across 32 countries, housing millions of servers. This foundation is managed by a team of experts committed to supporting services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With a strong emphasis on environmental sustainability and optimization, we continually adapt our datacenter design and operations to meet the evolving business demands that position Microsoft as a leading cloud provider.
Microsoft's mission is to empower every individual and organization on the planet to achieve more. As employees, we unite with a growth mindset, innovate to empower others, and collaborate to realize our shared objectives. Each day, we build upon our values of respect, integrity, and accountability to foster a culture of inclusion where everyone can thrive in their professional and personal lives.
Qualifications
Required Qualifications:
- High School Diploma, GED, or equivalent AND 1+ year(s) of experience in mission-critical services (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceuticals, manufacturing, or related fields) OR equivalent experience.
Background Check Requirements:
Candidates must meet Microsoft, customer, and/or government security screening requirements for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will require passing the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.
- NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.
While not mandatory, we also value the following Preferred Qualifications:
- High School Diploma, GED, or equivalent AND 3+ years of experience in mission-critical services (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceuticals, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 2+ years of mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceuticals, manufacturing, or related fields) OR equivalent experience.
Responsibilities:
- Act as an operations specialist in a primary area of CE operations (e.g., electrical, mechanical, controls, generators) and perform advanced tasks independently.
- Regularly inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), buildings, and grounds for unsafe or abnormal conditions, escalating issues per applicable policies and standards.
- Utilize the internal computerized maintenance management system (CMMS) to track all equipment assets and complete work order requests for maintenance tasks.
- Safely and promptly respond to and lead onsite incident response teams for all abnormal conditions impacting operations, coordinating with other critical facilities professionals to perform corrective repairs without supervision.
- Develop, enhance, or adhere to existing emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to CE operations and incidents.
- Perform various types of maintenance (e.g., planned, predictive, corrective) and repairs under minimal oversight, following methods of procedure (MOPs) and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems).
- Possess a hands-on understanding of equipment functionality and troubleshooting methods for systems, subsystems, and components independently within their trained discipline.
- Provide guidance to junior colleagues in troubleshooting systems and resolving issues.
- Understand, adhere to, and ensure compliance with safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety [EH&S], toolbox talks), as well as business processes and procedures to perform work safely, reliably, and in accordance with Microsoft standards.
- Exemplify our culture and values.
Benefits and perks may vary depending on the nature of your employment with Microsoft and the country where you work, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time off, giving programs, and opportunities to network and connect.
