Executive Service Experience Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeService Full time $150,000 - $200,000
Senior Leadership Role

This is a high-impact position that shapes hospitality vision and inflight experience.

  • Develop and execute a world-class onboard service strategy.
  • Oversee the integration of service protocols across all touchpoints.
  • Manage the portfolio of loose equipment and serviceware including dining equipment, amenity, and linen.
  • Provide strategic oversight and set performance standards and KPIs.
  • Lead cross-functional teams to drive continuous service improvement.
  • Define and drive the airline's hospitality vision in collaboration with the food and beverage team.
  • Benchmark service standards and develop signature moments.
  • Build and embed a transformative crew culture.
  • Drive digital transformation efforts to enhance crew-customer interactions.
  • Oversee the design and development of soft products ensuring sustainability and operational efficiency.

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