Executive Assistant

This is a Executive Assistant role with NSW Department of Customer Service based in Sydney, NSW, AU
== NSW Department of Customer Service ==

Role Seniority - mid level

More about the Executive Assistant role at NSW Department of Customer Service

Executive Assistant

SNSW Grade: 7/8 Employment Type: Ongoing, Full-time Location: Hybrid with a minimum requirement of 1-2 days a week in-office in Sydney

Salary range : $102,899 - $121,317 plus 11.5% Super

This role sits within the Executive Office team in the Service NSW Customer Care and Business Bureau Division

About the team As a single point of access to NSW Government services and support, the newly formed Customer Care and Business Bureau division within Service NSW is committed to providing meaningful, customer-centric experiences to individuals and businesses across New South Wales, including in times of crisis or natural disaster. This encompasses proactive and responsive delivery of services and support across our digital, in-person and telephone channels, with a focus on relationship-based, tailored and localised services.

This role is an exciting opportunity to work with the Executive Director and senior leadership team to support the operation of Service NSW Customer Care and Business Bureau Division.

Your day-to-day

• Being a key member of the Office of the Executive Director team, primarily supporting the Executive Director as well as Directors

• Provide a range of secretarial and administrative support services across a range of issues to support the leadership teams' achievements of organisational objectives

• Manage diary appointments, records, travel bookings and correspondence

• Assisting in the drafting, reviewing and preparation of relevant documents

• Ensure agendas and meeting action items are recorded and circulated as directed

• Monitor, implement and evaluate administrative practices, systems, and procedures to support the delivery of quality outcomes.

To be successful in this role you will demonstrate:

• Ability to solve problems quickly and efficiently

• High levels of coordination skills

• High level communication skills

• Confident go getter who thrives supporting Senior Executives

• Exceptional time management and prioritisation skills

• Ability to manage multiple priorities and to build a strong relationship with your team and across the Division and organisation

• Confidence using various Microsoft Office products and willingness to embrace new technology, particularly collaboration tools

To Apply Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.

Salary Grade 7/8, with the base salary for this role starting at $102,899 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday, 3 June 2025 @ 9.59 am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Supporting the Executive Director and Directors
• Providing secretarial and administrative support
• Managing diary appointments and correspondence

Key Strengths

• High level communication skills
• Exceptional time management and prioritisation skills
• Ability to solve problems quickly and efficiently
• Confidence using Microsoft Office products
• High levels of coordination skills
• Ability to build strong relationships

Why NSW Department of Customer Service is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with NSW Department of Customer Service not with Hatch.

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