Retail Operations Manager

1 week ago


Castle Hill, New South Wales, Australia EssilorLuxottica Full time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our expertise combines advanced lens technologies with the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands such as Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands like Tiffany & Co, Burberry, and CHANEL. Our cutting-edge lenses, Varilux and Transitions, lead the industry in innovation.

Join us at Sunglass Hut – the House of Sun

We are seeking a dedicated Assistant Store Manager to enhance our team.

Enjoy generous bonuses and a product allowance, along with remarkable opportunities for career growth.

You will play a vital role in guiding customers through the journey of styling and customizing high-fashion frames from luxury brands such as CHANEL, Tiffany & Co, and Gucci to suit their individual lifestyles.

What we offer:

  • Work with prestigious, high-fashion brands like CHANEL, Ray-Ban, PRADA, Gucci, Tiffany & Co, and more.
  • An achievable bonus scheme that rewards your ability to meet and exceed targets/KPIs.
  • Participate in our rewards and recognition program, which includes health insurance discounts and novated leasing options.
  • A generous yearly product allowance for you to enjoy across all our brands.
  • Comprehensive training through our world-class training program, supported by dedicated mentors and Luxottica University to assist you in your career journey.

Are you ready to make a difference?

Your contributions to the team:

  • A proven history of strong sales performance within a KPI framework.
  • Demonstrated problem-solving skills and excellent relationship-building abilities.
  • Exceptional time management and organizational skills.
  • Experience in retail management within high-volume, fast-paced environments is preferred.

We take pride in delivering premium service to our customers throughout their entire experience, from entering our store to customizing high-fashion frames that reflect their lifestyle.

In this essential role, you will:

  • Build and lead a high-performing team focused on achieving KPIs and sales goals.
  • Engage and motivate the team on a daily basis.
  • Coach and inspire through effective training.
  • Foster a customer-centric environment.
  • Ensure adherence to brand guidelines and promote best practices.

Ready to explore this opportunity?

If you are passionate about high fashion, luxury brands, and delivering exceptional customer service, we encourage you to consider this role.

We value diversity and welcome applicants from various backgrounds to apply.



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