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Retail Operations Manager

2 months ago

Castle Hill, New South Wales, Australia Total Tools Full time
{"title": "Assistant Store Manager", "description": "Lead a Successful Store Team

Total Tools is seeking an experienced retail leader to support the Store Manager in leading a high-performing store team. As an Assistant Store Manager, you will be responsible for developing the skills, knowledge, and behaviors of your team to drive sales targets and deliver exceptional customer service.

Key Responsibilities:

  • Coaching and developing team members to achieve sales targets and KPIs
  • Ensuring a safe and healthy work environment for all team members, customers, and contractors
  • Providing exceptional customer service and offering solutions to meet customer needs
  • Developing a high-performance team that can adapt to a fast-paced retail environment

Requirements:

  • Sound experience in retail sales, team development, and leadership
  • A strong customer service focus and ability to manage multiple priorities
  • Excellent communication and interpersonal skills, with a creative approach to Visual Merchandising
  • An eye for detail and ability to drive strong financial results
  • A self-motivated, self-starter with the ability to demonstrate initiative and adapt to change

About Total Tools:

Total Tools is a leading tool shop with a strong commitment to customer service and team development. We offer a competitive salary, flexible rosters, and ongoing product training in market-leading brands. Our operating model respects and invests in our team and customers, and we live by our values of One Team, Own it & Get it Done, Customer First & Be the Difference.

We are an equal opportunity employer and celebrate diversity. All hiring decisions are based on skills, qualifications, and merit. Only applicants with valid working rights in Australia will be considered for this position.

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