
Member Engagement Specialist
7 days ago
We are looking for a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be the first point of contact for our members and guests, providing exceptional service and support to ensure a positive experience.
Key Responsibilities:- Greet and say goodbye to all members and guests, ensuring a warm and welcoming atmosphere.
- Monitor club access to members and non-members, maintaining a secure environment.
- Answer questions, handle member complaints, and provide information about our services and facilities.
- Conduct club tours, sell memberships, complete membership agreements, and enter new members into our database.
- Operate the Point-of-Sale system, collect balances, and make appointments for PF hourly sessions.
- Organize and maintain the customer service front desk, completing daily cleaning zones and assisting with club housekeeping.
- Perform beginning and end of day procedures, ensuring the club is ready for operation.
- Previous customer service experience is advantageous.
- Certificate 3 in Fitness or equivalent qualification.
- Current First Aid and CPR certification.
- WWC (Working with Children) certificate/number NSW & VIC, Blue Card QLD from employment commencement date.
- National Police Check certificate within 12 months of application date.
As a Member Services Representative, you will enjoy a range of benefits, including:
- A competitive salary package.
- Ongoing training and development opportunities.
- A fun and supportive work environment.
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