Market Operations Specialist

2 weeks ago


Sydney, New South Wales, Australia Fitzgerald Jenkins Recruitment Full time
Customer Service Specialist

We are seeking a highly skilled Customer Service Specialist to join our team at a Big4 Australian Bank in Sydney. As a Customer Service Specialist, you will be responsible for providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues.

Key Responsibilities:
  • Providing exceptional customer service through various channels
  • Managing customer complaints and issues in a timely and professional manner
  • Identifying opportunities to improve processes within the team or work area
  • Investigating customer requests and/or transactional or exception-based issues

Requirements:
  • Customer/Client Service Experience
  • Degree Qualified - Business, Economics, Finance, Accounting etc.
  • Excellent Communication Skills
  • PR and Citizens only - Potential of extension

About the Role:
This is a 12-month contract role with a Big4 Australian Bank in Sydney. The successful candidate will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to internal and external stakeholders.

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