Banquet Operations Manager

5 days ago


Werribee, Victoria, Australia Holiday Inn Full time
About the Role

At Holiday Inn Werribee, we are seeking an experienced Banquet Operations Manager to lead our banquet team and deliver exceptional guest experiences.

Key Responsibilities
  • Oversee the planning and execution of banquets, weddings, and other events to ensure seamless service and high guest satisfaction.
  • Collaborate with the kitchen and food & beverage teams to provide a memorable dining experience for our guests.
  • Welcome and farewell guests with genuine warmth and thoughtful hospitality, ensuring every interaction is truly unforgettable.
  • Develop and implement strategies to exceed guest expectations, drive loyalty, and increase repeat business.
  • Maintain a clean and organized work environment, adhering to health and safety standards at all times.
  • Support the Food & Beverage team by performing shifts and duties within the Rosana Restaurant & Bar and Room Service, while delivering True Hospitality service to our guests.
  • Respond promptly to guest complaints and concerns, soliciting feedback and building relationships that drive continuous improvements in guest satisfaction.
  • Manage inventory effectively, balancing budget, demand, and par levels to minimize waste and optimize revenue.
  • Roster colleagues in accordance with business forecasts and requirements, ensuring adequate staffing during peak periods.
  • Coach, mentor, and train colleagues to enhance their skills and performance, leading and coordinating the operational outlets.
Requirements and Qualifications
  • Previous experience in a hotel or similar environment, with a proven track record of success in leading banquet operations teams.
  • A true passion for food & beverage, the hospitality industry, and exceeding guest expectations, with a deep understanding of what drives customer loyalty.
  • A team player with a positive attitude, strong drive for results, and excellent interpersonal and communication skills, with the ability to work closely with the Food & Beverage team members.
  • Able to work across a range of outlet areas during each shift, with flexibility to adapt to changing situations and priorities.
  • Well-organized, with a talent for planning and problem-solving, able to work independently and as part of a team.
  • Holds a valid Responsible Service of Alcohol certificate, with current valid working rights in Australia.
Benefits

We offer a competitive salary package, including:

  • An estimated annual salary of $65,000 - $80,000 AUD, commensurate with experience and qualifications.
  • Paid birthday leave and enhanced parental leave, supporting your personal growth and wellbeing.
  • A suite of benefits supporting your career journey, including lifelong development programs, career milestone celebrations, and transfer of entitlements.
  • A comprehensive training program, including onboarding, learning, and development opportunities.
About Us

Holiday Inn Werribee is situated in the heart of the Werribee city centre, boasting sweeping views of the You Yangs and Wyndham Harbour. Our hotel offers 150 stylishly appointed guest rooms and suites, a gym, outdoor garden courtyard, all-day dining in our Rosana Bistro & Bar, and versatile conference and events spaces.



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