Banquets Supervisor

About the Role

Holiday Inn Werribee is seeking a highly skilled Banquets Supervisor to lead the execution of events and conferences. As a key member of the team, you will be responsible for ensuring seamless service and exceeding guest expectations.

Key Responsibilities

• Follow the Banquet Event Order form to understand client function requests and set up according to their contract agreement with the Conference & Events team.
• Work closely with the Kitchen and Food & Beverage team members to provide exceptional service.
• Personally welcome, recognise and farewell clients and guests with genuine warmth and thoughtful hospitality.
• Go above and beyond for clients and guests, understanding their needs and making their experience memorable.
• Maintain function rooms and back of house prep areas clean and tidy at all times.
• Support the Food & Beverage team by performing shifts and duties within the Rosana Restaurant & Bar and Room Service, providing True Hospitality service for all of Holiday Inn Werribee.
• Respond appropriately to guest complaints and concerns, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
• Manage stock responsibly, ensuring appropriate control and ordering to balance budget, demand and par levels.
• Rostering colleagues in accordance with the outlets business forecasts and requirements.
• Coach, mentor and train colleagues, leading and coordinating the operational outlets.

Requirements

• Ability to take ownership of leading the team, ensuring guest satisfaction and seamless execution of events as per guest requirements.
• Previous experience in a hotel or similar environment is highly desirable.
• A true passion for food & beverage, the hospitality industry and exceeding guest expectations.
• A team player with a positive, can-do attitude and strong drive for results, working closely with the Food & Beverage team members.
• Highly developed interpersonal and excellent communication skills.
• Ability to work across a range of outlet areas during each shift.
• Well-organised, planning in advance, ability to work within operational situation changes.
• Holds a valid Responsible Service of Alcohol certificate.
• Commitment with flexibility to work a rotational roster that includes early mornings, afternoons, late evenings, weekends and public holidays.
• Current valid working rights in Australia.

What We Offer

Holiday Inn Werribee offers a range of benefits to support your career growth and wellbeing, including paid birthday leave, enhanced parental leave, and a lifelong development program.

As a valued member of our team, you will have access to a suite of benefits that supports you and your family's wellbeing, including:

-Paid birthday leave
-Enhanced parental leave

-Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

-In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

-MyBenefits
-Uniform provided

-Entitled to one barista coffee or tea per shift from Rosana Bistro & Bar

-Full onboarding training, learning and development