Event Operations Manager

7 days ago

Werribee, Victoria, Australia Holiday Inn Full time

Holiday Inn Werribee is a 150-room hotel situated in the heart of the Werribee city centre, offering sweeping views of the You Yangs and Wyndham Harbour. The hotel boasts stylishly appointed guest rooms and suites, a gym, outdoor garden courtyard, all-day dining in our Rosana Bistro & Bar, and versatile conference and events spaces.

About the Role

We are seeking an experienced Event Operations Manager to join our team. This is a key role that requires strong leadership skills and the ability to work closely with internal teams to deliver exceptional customer experiences. The successful candidate will be responsible for managing event operations from start to finish, ensuring seamless execution and exceeding guest expectations.

Duties and Responsibilities
  • Collaborate with the Conference & Events team to understand client requirements and develop tailored event concepts.
  • Work closely with the Kitchen and Food & Beverage teams to provide seamless service and ensure high-quality food and beverage offerings.
  • Promptly welcome, recognise, and farewell clients and guests with genuine warmth and thoughtful hospitality.
  • Proactively identify opportunities to exceed client expectations and drive continuous improvements in guest satisfaction.
  • Maintain a clean and tidy environment throughout function rooms and back-of-house areas.
  • Support the Food & Beverage team by performing shifts and duties within the Rosana Restaurant & Bar and Room Service, providing True Hospitality service to guests.
  • Respond professionally to guest complaints and concerns, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.
  • Manage inventory responsibly, ensuring appropriate control and ordering to balance budget, demand, and par levels.
  • Roster colleagues based on outlet business forecasts and requirements.
  • Coach, mentor, and train colleagues while leading and coordinating operational outlets.
Requirements and Qualifications
  • Take ownership of leading the team, ensuring guest satisfaction, and delivering seamless event execution.
  • Previous experience in a hotel or similar environment is highly desirable.
  • A true passion for food and beverage, the hospitality industry, and exceeding guest expectations.
  • A team player with a positive attitude, strong drive for results, and excellent interpersonal and communication skills.
  • Ability to work across various outlet areas during each shift.
  • Well-organised, planning ahead, and able to adapt to operational situation changes.
  • Holds a valid Responsible Service of Alcohol certificate.
  • Commitment to flexibility, including working early mornings, late evenings, weekends, and public holidays.
  • Current valid working rights in Australia.
What We Offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

- Paid birthday leave - Enhanced parental leave

- Your career journey will be supported through our lifelong development program, IHG Career Milestone Celebrations, transfer of entitlements as you move and grow with IHG.

- In addition to hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go further.

- Uniform provided - Entitled to one barista coffee or tea per shift from Rosana Bistro & Bar

- Full onboarding training, learning, and development

We are proud to be part of IHG, and we know you will be too. Visit careers.ihg.com to find out more about us.

Start your journey with us today and let's #GoFurtherTogether

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