Banquets Supervisor

About us

Holiday Inn Werribee is a renowned hotel situated in the heart of Werribee city centre, boasting stunning views of the You Yangs and Wyndham Harbour. Our hotel offers 150 stylishly appointed guest rooms and suites, a gym, outdoor garden courtyard, all-day dining in our Rosana Bistro & Bar, and versatile conference and events spaces.

Your day-to-day responsibilities will include:

• Following the Banquet Event Order form to understand client function requests and set up according to their contract agreement with the Conference & Events team.
• Collaborating closely with the Kitchen and Food & Beverage team members to provide seamless service.
• Welcoming, recognising, and farewelling clients and guests with genuine warmth and thoughtful hospitality.
• Going above and beyond for clients and guests, understanding their needs, and making their experience memorable.
• Maintaining function rooms and back-of-house prep areas clean and tidy at all times.
• Supporting the Food & Beverage team by performing shifts and duties within the Rosana Restaurant & Bar and Room Service, providing True Hospitality service for all of Holiday Inn Werribee.
• Responding appropriately to guest complaints and concerns, soliciting feedback, and building relationships that drive continuous improvements in guest satisfaction.
• Managing stock responsibly, ensuring appropriate control and ordering to balance budget, demand, and par levels.
• Rostering colleagues in accordance with the outlets' business forecasts and requirements.
• Coaching, mentoring, and training colleagues while leading and coordinating the operational outlets.

What we need from you

• Ability to take ownership of leading the team, ensuring guest satisfaction, and seamless execution of events as per guests' requirements.
• Previous experience in a hotel or similar environment is highly desirable.
• A true passion for food & beverage, the hospitality industry, and exceeding guest expectations.
• A team player with a positive, can-do attitude and strong drive for results while working closely with the Food & Beverage team members.
• Highly developed interpersonal and excellent communication skills.
• Ability to work across a range of outlet areas during each shift.
• Well-organised, planning in advance, ability to work within operational situation changes.
• Holds a valid Responsible Service of Alcohol certificate.
• Commitment with flexibility to work a rotational roster that includes early mornings starting at 6.30am, afternoons, late evenings until 1 or 2am, weekends, and public holidays.
• Current valid working rights in Australia.

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

-Paid birthday leave
-Enhanced parental leave

-Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

-In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

-MyBenefits
-Uniform provided

-Entitled to one barista coffee or tea per shift from Rosana Bistro & Bar

-Full onboarding training, learning and development

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com to find out more about us.

Start your journey with us today and let's #GoFurtherTogether