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Customer Service Representative

2 months ago

Port Macquarie, New South Wales, Australia Brandt Tractor Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Advisor. As a key member of our Parts and Services team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  • Proactively reach out to customers to offer information on Brandt parts and services
  • Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales
  • Assist customers in identifying their parts and service needs accurately
  • Provide detailed information on Brandt parts, pricing, and service options
  • Collaborate with the service team to schedule appointments and allocate resources efficiently
  • Assist customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs
  • Maintain accurate records of customer interactions, orders, and service history in our CRM system
  • Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships
  • Stay up-to-date on the latest Brandt product releases, service offerings, and industry trends
About Us

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand, and Australia, we are a global team with one shared purpose. Our mission is to enable our customers' success by providing practical and reliable equipment solutions and support.

About You

We are looking for an individual with a passion for agriculture equipment, excellent communication skills, and a passion for customer service and sales. If you have extensive knowledge of heavy equipment parts, operations, and the agriculture industry, previous sales experience in a similar role, and a proven track record of building rapport and maintaining positive relationships with customers, we encourage you to apply.

What We Offer
  • An attractive remuneration package
  • Company vehicle, laptop, and phone
  • The opportunity to work independently with the support of a team
  • Ongoing training and development
  • Advancement opportunities
  • An employee assistance program