Service Desk Engineer
6 days ago
About the Role:
We are seeking a highly skilled Service Desk Engineer to join our team at EFEX Group. As a key member of our IT support team, you will be responsible for providing exceptional service and system support to our clients.
Key Responsibilities:
- Deliver timely and proficient IT support to meet our clients' needs, ensuring system continuity and minimizing downtime.
- Conduct regular support and maintenance of client environments within agreed parameters, ensuring optimal performance and security.
- Maintain open communication with customers regarding ticket updates, providing confidence and a positive experience while working towards resolution.
- Ensure accurate and regular completion of administrative tasks such as ticket updates/closures and resource tracking.
- Provide timely updates to account managers regarding issues, priorities, escalations, and other relevant customer information.
- Collaborate with other teams to enhance processes and procedures, driving continuous improvement and excellence.
- Participate in the development and deployment of IT services, staying up-to-date with the latest technologies and trends.
- Mentor and train other members of the service delivery team, sharing your expertise and knowledge.
About You:
- 5+ years' experience in a related technical field with an MSP, with a proven track record of delivering exceptional service and support.
- Developing knowledge of most go-to-market offerings, vendor products, and services expertise of the business.
- Ability to exercise initiative and take ownership of tasks and projects.
- Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
- Excellent time-management and prioritization skills, with the ability to manage multiple tasks and projects simultaneously.
- Proven problem-solving skills, both technically and based on client expectations.
- Medium to high level of experience with Server hardware, Vmware and Veeam Backup, Microsoft 365, Microsoft Windows Server.
- Basic network diagnostics for switches/routers.
- Some level of experience with Azure, IP Telephony, PowerShell, MDM, remote management tools, endpoint management, and cyber security solutions.
What We Offer:
- Competitive Salary: We recognize and value your expertise, offering top-tier compensation commensurate with your skills and experience.
- Supportive Work Environment: At EFEX Group, we foster a culture of collaboration, support, and mutual respect, where your contributions are valued and recognized.
- Birthday Leave: Take a well-deserved day off to celebrate your special day, because we believe in recognizing and celebrating our team members' milestones.
- Opportunities for Ongoing Growth and Development: Your career progression is important to us, and we provide the necessary tools, resources, and support for your professional development and growth.
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