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Service Desk Engineer
2 months ago
About the Role:
EFEX Group is seeking a highly skilled Service Desk Engineer to join our team in Melbourne. As a Service Desk Engineer, you will be responsible for providing exceptional service and system support to our clients.
Key Responsibilities:
- Deliver proficient and timely proactive and reactive IT support tailored to meet our clients' needs, ensuring system continuity.
- Conduct support and maintenance of client environments within agreed parameters.
- Maintain frequent communication with customers regarding activity on their tickets, providing confidence and a positive experience while working towards resolution.
- Ensure accurate and regular completion of administrative tasks such as ticket updates/closures and resource tracking.
- Provide timely updates to account managers regarding issues, priorities, escalations, and other relevant customer information.
- Collaborate with other teams to enhance processes and procedures.
- Participate in the development and deployment of IT services.
- Mentor and train other members of the service delivery team.
About You:
- 5+ years' experience in a related technical field with an MSP.
- A developing knowledge of most go-to-market offerings, vendor products and services expertise of the business.
- Ability to exercise initiative.
- Excellent written and verbal communication skills.
- Excellent time-management and prioritization skills.
- Proven problem-solving skills, both technically and based on client expectations.
- Medium to high level of experience with Server hardware, Vmware and Veeam Backup, Microsoft 365, Microsoft Windows Server.
- Basic network diagnostics for switches/routers.
- Some level of experience with Azure, IP Telephony, Power Shell, MDM, remote management tools, endpoint management and cyber security solutions.
What We Offer:
- Competitive Salary: We recognize and value your expertise, offering top-tier compensation commensurate with your skills and experience.
- Supportive Work Environment: At EFEX Group, we foster a culture of collaboration, support, and mutual respect, where your contributions are valued and recognized.
- Birthday Leave: Take a well-deserved day off to celebrate your special day, because we believe in recognizing and celebrating our team members' milestones.
- Opportunities for Ongoing Growth and Development: Your career progression is important to us, and we provide the necessary tools, resources, and support for your professional development and growth.
