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Service Desk Engineer
2 months ago
We are seeking a highly skilled Service Desk Engineer to join our team at Technetics Consulting. As a key member of our Service Desk Team, you will play a critical role in delivering exceptional customer service experiences and driving success through quality teamwork, customer service, and service delivery.
Key Responsibilities- Customer Service: Deliver high-quality customer service experiences while working in a highly motivated and collaborative Service Desk team.
- Incident Management: Manage and resolve client incidents and requests to meet required SLAs, working from a queue and assigned tickets.
- Process Adherence: Adhere to Incident, Problem, and Change Management processes as per company customer standards (ITIL Framework).
- Documentation: Amend and maintain technical documentation and knowledge base for customer environments.
- On-Call Support: Provide after-hours on-call assistance and/or escalation on a rotating basis.
- Local IT Experience: Local IT experience in multi-server, multi-site, multi-domain environments.
- Windows Server Administration: Windows server and workstation administration skills.
- Hardware Troubleshooting: Experience with hardware troubleshooting and upgrades.
- Microsoft 365 Administration: Microsoft 365 administration and troubleshooting skills.
- Backup Technologies: Experience with backup technologies (on-premise and cloud).
- Virtualization Technologies: Experience with virtualization technologies (VMware and/or Hyper-V).
- Networking Skills: Intermediate networking skills – routing / switching / wireless.
- Infrastructure Monitoring: Experience with infrastructure monitoring and alert management.
- Client Service Skills: Excellent client service skills and communication skills.
- MSP Experience: MSP experience and/or experience with supporting schools is highly advantageous.
- Car/License: Car/License required for onsite field work.
- Flexibility: Flexibility to work in office and at client premises is essential.
- Australian Citizenship: Australian Citizenship or Permanent Residency.
- Working with Children Check: Ability to obtain a Working with Children Check.
- Cloud Services: Cloud services exposure/experience desirable (MS Azure).
- Anti-Virus Management: Anti-Virus management and Microsoft update deployment experience.
- Hosted VOIP Solutions: Administration experience with hosted VOIP solutions.
- IT Management Tools: Experience with ConnectWise, IT Glue, Kaseya toolsets or similar products.
- Certifications: Microsoft and/or networking certifications would be superb.
- Apple Device Support: Experience providing support for Apple devices in corporate or educational institutions.
- Attractive Salary Package: Attractive salary package and free onsite parking.
- Latest Technologies: Exposure to the latest technologies.
- Hybrid Working Environment: Hybrid working environment with flexibility.
- Professional Culture: Professional and inclusive company culture.
- Open-Door Management: Friendly and open-door management team.
- Training and Development: Sponsored training and career development opportunities.
- Company Events: Regular company events and recognition programs.
- Established Company: Established 20 years young company with national presence.
Technetics Consulting is an equal opportunity employer and encourages individuals from diverse backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.
