Business Development Consultant

7 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $114,191 - $154,245
About Customer Success

The role of a Customer Success Manager is to deliver exceptional client experiences and ensure seamless onboarding processes. This involves being an expert in the product, providing training and support, and driving maximum product adoption.

Key Responsibilities:
  • Delight new clients with superb customer experiences
  • Owning the successful set-up and onboarding of new clients
  • Project managing implementation of software, liaising with technology partners and different internal/external stakeholders
  • Being an expert in our product, updating clients on new features and educating them on areas where they could get more value
  • Conducting training/refresher sessions for clients on how to use the platform and get the best from it
Account Management & Support:
  • Managing the end-to-end lifecycle of clients to ensure they have exceptional client experience
  • Driving maximum product adoption, utilisation and success of clients to ensure they renew
  • Working with clients to understand business outcomes they are looking to achieve and conducting meaningful business reviews
  • Building superb client relationships across your portfolio
  • Working to identify and/or develop opportunities to upsell to relevant product offerings and meeting monthly and quarterly targets
  • Working on renewal plans
  • Churn management
  • Completing all administration and support activities such as intercom chat, helpdesk tickets as well as maintaining CRM with accurate client records and touch-points
  • Advocating client needs/issues cross-departmentally
  • Project managing ongoing support tickets and escalations
  • Working closely with the technical team and product team to ensure timely resolution of any issues the client is experiencing.
Requirements:
  • A minimum of at least 2-3 years experience as a Customer Success Manager or Account Manager in a high volume/fast paced environment
  • Must be flexible to accommodate limited US/NZ/UK hours as and when required
  • Experience working with payment processors/service providers is highly desirable but not essential
  • Background/experience in Account Management, Sales and/or Project Management
  • Consultative selling and training experience; dealing with international customers and managing a large client portfolio
  • Adept in managing a high velocity project cycle, juggling multiple projects at any one time and managing a large portfolio of accounts
  • Ability to plan your time appropriately
  • Ability to work cross functionally - working closely with sales, marketing, product team, leadership etc.
  • Good experience with CRM, ideally Hubspot, Confluence/JIRA and other technology tools
  • Experience with online accounting software like Xero or MYOB or other ERP/Accounting software as well as background or familiarity in credit risk assessment will be advantageous

  • Business Development

    2 weeks ago

    Sydney, New South Wales, Australia Polyglot Group | Business Services Provider Full time

    OverviewThe Polyglot Group is looking for a Business Development & Talent Consultant to join our dynamic Talent Acquisition Team.About Us: Polyglot is based in Glebe within Sydney's Inner West. We are a diverse, inclusive company that puts employees first. Founded on HR principles, people are and forever will be our greatest asset. We provide a multicultural...

  • Business Development

    2 weeks ago

    Sydney, New South Wales, Australia Polyglot Group | Business Services Provider Full time

    OverviewThe Polyglot Group is looking for a Business Development & Talent Consultant to join our dynamic Talent Acquisition Team.About Us: Polyglot is based in Glebe within Sydney's Inner West. We are a diverse, inclusive company that puts employees first. Founded on HR principles, people are and forever will be our greatest asset. We provide a multicultural...

  • Business Development Consultant

    6 days ago

    Sydney, New South Wales, Australia Groupon Full time

    Business Development Consultant (Inside Sales)Groupon is seeking a Business Development Consultant (Inside Sales) to join our Sydney team.This role focuses on identifying and closing new business opportunities for local experiences on the Groupon platform.You'll receive hands-on sales training from day one and help grow partnerships with local merchants,...

  • Business Development Consultant

    1 week ago

    Sydney, New South Wales, Australia Sustainable Salons Australia Pty Ltd Full time $90,000 - $120,000 per year

    The Business Development Consultant is a crucial role responsible for acquiring and managing medium to large-sized members in Sydney South and NSW (one regional trip per quarter). This role focuses on driving business growth by developing strong client relationships, providing right solutions, and working closely with the Head of Business Development - Key...

  • Business Development Manager

    1 week ago

    Sydney, New South Wales, Australia Canon Business Services ANZ Full time $90,000 - $120,000 per year

    The OpportunityStep into a national, consultative security leadership role where you'll engage senior and C-level stakeholders with strategic insights that go beyond traditional sales. As a trusted advisor, you'll help customers unlock value from existing investments, shape their security roadmap, and harness a diverse multivendor ecosystem—including...

  • Business Development Consultant

    7 days ago

    Sydney, New South Wales, Australia beBeeDevelopment Full time $90,000 - $102,000

    We are a global education provider with forty years of experience in Australia, dedicated to helping students achieve their full potential in English and Mathematics.Role OverviewWe are seeking a highly motivated individual with exceptional customer service and consultation skills to work with our network of partners across Sydney and the surrounding areas,...

  • Senior Business Development Professional

    7 days ago

    Sydney, New South Wales, Australia Mygwork - Lgbtq+ Business Community Full time

    OverviewSenior Business Development Professional - Australia, Asia Pacific role at myGwork - LGBTQ+ Business Community. This job is with Adam Smith International (ASI), an inclusive employer. ASI is a global advisory company that works locally to transform lives by making economies stronger, societies more stable, and governments more effective. ASI's Asia...

  • Senior Business Development Professional

    2 weeks ago

    Sydney, New South Wales, Australia myGwork - LGBTQ+ Business Community Full time

    OverviewSenior Business Development Professional - Australia, Asia Pacific role at myGwork - LGBTQ+ Business Community. This job is with Adam Smith International (ASI), an inclusive employer. ASI is a global advisory company that works locally to transform lives by making economies stronger, societies more stable, and governments more effective. ASI's Asia...

  • Senior Business Development Professional

    2 weeks ago

    Sydney, New South Wales, Australia myGwork - LGBTQ+ Business Community Full time

    OverviewSenior Business Development Professional - Australia, Asia Pacific role at myGwork - LGBTQ+ Business Community. This job is with Adam Smith International (ASI), an inclusive employer. ASI is a global advisory company that works locally to transform lives by making economies stronger, societies more stable, and governments more effective. ASI's Asia...

  • Associate/Consultant, Sydney

    7 days ago

    Sydney, New South Wales, Australia Business Sweden Full time

    The Sydney office is part of the EAPAC team, working closely with all the colleagues around the world and within our Industry and Service Networks. We deliver advisory and consultancy services related to commercial excellence and revenue growth across various sectors. Our consultancy scope includes for instance market entry and growth strategy, M&A, public...