AO3 Housing and Social Services Coordinator
3 weeks ago
We are seeking a highly skilled AO3 Housing Officer to join our team at Ipswich.
This role involves providing high-quality, person-centered social housing and housing assistance services to diverse clients. Key responsibilities include:
- Assessing property applications and grants, conducting client interviews, and making referrals to support service agencies as required.
- Maintaining property waitlists, allocations, and vacancies, ensuring departmental compliance as the lessor in all tenancy arrangements.
- Assisting with conducting visits to properties and investigating and facilitating the resolution of any tenancy disputes and complaints.
- Monitoring and managing outstanding arrears, rent assessments, pay deductions, and refunds; actioning sundry debts and collections.
- Managing the maintenance of properties and conducting property inspections.
- Maintaining accurate client and property records and file notes.
We are ideally seeking candidates with:
- Customer service experience (face-to-face and via telephone) with a proven ability to build rapport, actively listen, demonstrate empathy, and de-escalate challenging customer interactions.
- Previous administration experience in an office environment with a proven ability to pick up new systems and technology quickly and navigate multiple applications and screens efficiently.
- Property management experience is an advantage but not essential.
- Proven experience and examples of managing your work effectively while working in a fast-paced, deadline-driven environment.
- A willingness to embrace new challenges and adapt to change.
- Well-developed, inclusive communication and interpersonal skills that focus on professional, ethical, and culturally sensitive behavior.
- A high level of accuracy and attention to detail with fast and accurate keyboarding skills.
- A positive attitude and team player approach with experience adapting to different work tasks on a daily basis to support organizational goals.
- Availability to work 8:30am to 4:30pm Monday to Friday and commence the temporary assignment with short notice.
In addition to the above qualifications and experience, you will need to be available to undergo a national criminal history check prior to commencement.
This role is based in Ipswich and offers a casual hourly rate of $46.84 (plus super). The initial duration of this position is expected to be 1-2 months, however, there is a high likelihood of extension based on business needs.
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