Help Desk Support Specialist

1 week ago

Bendigo, Victoria, Australia beBeeSupport Full time $45,000 - $55,000
Job Title: Help Desk Support Specialist

As a Help Desk Agent, you will provide first-level technical support to our team across Australia. You are the vital point of contact for technology-related issues, providing assistance via phone and remote access.

Your goal is to ensure that our staff can deliver exceptional service to clients, minimizing disruptions. This involves troubleshooting basic technical problems, receiving and managing support tickets, communicating with users, and contributing to building a knowledge base.

You will also provide excellent customer service by explaining technical concepts in a clear manner to users with varying levels of expertise.

This role requires a strong understanding of Windows operating systems and Microsoft Office Suite, as well as experience in onboarding/offboarding and access management. IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are highly regarded.

Responsibilities include:

  • Providing timely and effective support to resolve technical issues.
  • Receiving and managing support tickets, ensuring prompt resolution.
  • Communicating with users to understand their needs and concerns.
  • Contributing to building a knowledge base to improve support processes.
  • Maintaining a high level of customer satisfaction through excellent communication skills.
Requirements

To succeed in this role, you will need:

  • A strong understanding of Windows operating systems and Microsoft Office Suite.
  • Experience in onboarding/offboarding and access management.
  • IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are highly regarded.
  • Excellent customer service skills, including clear communication and problem-solving abilities.
  • Ability to work in a fast-paced environment, prioritizing tasks effectively.
Benefits

This role offers:

  • A full-time position with opportunities to grow into other roles within our national enterprise IT team.
  • A rotating roster from Monday to Friday, with weekends off.
  • Professional development opportunities to enhance your skills and knowledge.

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